Eurosender: A Review & A 10% Discount Code

Note: Eurosender have started using GLS as one of their couriers, who are one of the worst-rated courier services in Portugal – I should know: they seem to have lost one of my packages which was en-route to the UK. Given me experience, I would recommend finding a courier other than GLS to ship your boxes. Eurosender do say that you can contact them and ask them not to use GLS, but these seems like a lot of hassle. 

If you do decide to use Eurosender, simply visit Eurosender.com, use the code ‘PORTUGALIST’, and then the 10% discount will automatically come off your total. 

I ship boxes quite a bit, especially to and from Portugal. If you’re coming to Portugal for a few months (or longer) you may be wondering how you’re going to get all your stuff here.

Personally, I like to ship my stuff. It’s cheaper than taking an extra bag or two with Ryanair orEasyjet, and it’s very easy to do as well. Simply pack your boxes, put in an order with a company like Eurosender, and they’ll send the order through to a courier like DPD or DHL who’ll come and pick the boxes up.

How long does it take?

I’ve sent boxes between the Portugal and the UK and Portugal and Germany. Shipping from Portugal to Germany (and vice versa) usually takes around 3 days, while shipping from the UK to Portugal (and vice versa) usually takes around 4-5 days. Those are my estimates, and the courier company will give you more specific estimates when you put your order through.

How much does it cost?

Costs vary depending on how far you are from Portugal. Spain is obviously one of the cheapest destinations to ship from, but prices for the UK, Germany, Netherlands, and Ireland are generally somewhere between €20 and €40 for an average-sized moving box weighing around 20 kg (you can get a quote on their website).

Eurosender aren’t usually the cheapest company, but using the discount code will bring their prices closer to the average.

(Eurosender, as the name suggests, only cover Europe, and do not cover locations like Australia, the United States, and Canada. Don’t worry, though: there are plenty of other shipping companies that do).

What can I ship?

It’s more a question of what can’t you ship, and it’s important that you read up on the terms and conditions.

With Eurosender you can either send a:

  • A box, package or suitcase weighing up to 40kg
  • A pallet weighing up to 2499kg
  • Non-standard items like bikes, sports equipment, and musical instruments

Some of the things you can’t send include fragile items, aerosols, glass, food, and tobacco (you can see more examples of forbidden items here).

What about insurance? Am I covered?

Most shipping companies will offer you basic cover, and then give you the option of upgrading for more cover. Eurosender is the same.

On Eurosender the basic coverage is typically around €200 per box (be sure to check when you’re putting your order through) but you can upgrade if you think your stuff is worth more.

Once your package is on its way, you can track its location through Eurosender’s website. It’s a good idea to know roughly when it’s going to arrive, as there’s a chance the delivery driver will phone you on the day (especially if your address is hard to find).

Using your discount code

You’ll get asked if you have a discount code on the payment page, which is pretty much the last step in placing the order. Simply enter ‘PORTUGALIST’ and Eurosender will automatically reduce the price by 10%.

Some shipping tips

  • Buy good quality boxes: While I’ve never had anything fall out of a box, I haven’t always been impressed with the sturdiness of a lot of the boxes that I’ve bought. The thicker the better, and it’s worth spending a couple of Euros more here.
  • Buy good packing tape: Again, some packing tape is better than others. Avoid the non-brand stuff from the pound shop or China shop, and get something higher quality instead. The cheaper stuff doesn’t stick very well.
  • Be sure to select Portugal (mainland) from the dropdown: There are two options for Portugal on Eurosender. One is for mainland Portugal, and the other is for Madeira and The Azores. If you’re in mainland Portugal, be sure to select that as it’s roughly half the price of the islands.
  • Use a local phone number: Don’t put an overseas phone number on the delivery information i.e. if don’t put a UK phone number next to a Portuguese address. The delivery guys won’t ring it. (This is tricky if you’re sending the boxes to yourself and don’t have a phone number of that country. You can either wing it and hope for the best or, put your international phone number and hope they’ll ring that. If you’re really concerned, you can actually get a phone number in any country through Skype.
  • Write your name and phone number on the box: You never know, but the packaging slip might fall off.
  • Some couriers don’t require you to print a label: This can be incredibly useful if you don’t have access to a printer.
  • You don’t need to know the exact box dimensions: Some companies want to know the exact box dimensions when you put the order through, and this can be tricky if you haven’t already bought the boxes. If it’s less than a metre in length, you don’t need to know the exact dimensions.

Have you sent anything with Eurosender (or any other shipping company)? Share your Eurosender reviews and comments below. 

8 thoughts on “Eurosender: A Review & A 10% Discount Code”

  1. Hello.

    I am travelling to Portugal next week, and I would like to know if there is any way to deliver the luggage from one city to another (hotel to hotel).
    We are 5 people and we fit one car, but the luggage doesn’t, so the idea is to send the luggage separate, supposing it will be cheapper than renting another car.
    It is actually just one trip with the luggage (Porto to Lisbon).

    Thank you in advance.

    Reply
    • Hi Marilia,

      Hmmm! Interesting question!

      It’s not something I’ve ever tried, so I can’t give any specific recommendations. How much luggage do you have (that won’t fit into the car)? You could also send 1-2 people on the train and they could probably take 2 suitcases each. That way your luggage would arrive.

      If you book in advance, a 1-way ticket should only cost around €10-15 (see the guide to trains in Portugal).

      Reply
    • Empresa totalmente despreparada para o trabalho !! Fiz serviço com eles, não cumprem o prazo de entrega. E ainda perderam minha encomenda, vivem a dizer que estão tentando localizar mas nunca tem uma resposta concreta !!! Não indico a ninguém péssima qualidade descaso com cliente

      Reply
  2. Please never use these guys. I needed 2 suitcases shipped from a hotel in Porto to Santiago. After 10 days they say they can only ship after I leave Santiago ? GLS the shipping company evidently couldn’t find the suitcases at the hotel ?! Really. Did they ever go. And no refund offered. Help desk just reschedule and say they tried. No appreciation of the fact that they have taken by now 10 days to not collect the parcel

    Reply
    • Thanks Mike,

      I’m going to remove them from the site. I won’t ever work with a company that uses GLS as their courier.

      Reply
    • A horrible “Kafkan-experience” company

      After living in Portugal for a period, I’m moving back to Denmark, and decided that shipping home some of my belongings would be a good solution. I found Eurosender online, who promised a smooth and easy process. At this point Iv’ve spent around 11 hours trying to get my belongings home. Unsuccessfully. And the company owes me 44€.

      Pick up attempt 1:
      The package is not picked up. I still receive and email quoting the tracking number, and stating the package is picked up.
      I don’t hear anything about the failed pick-up, neither from Eurosender nor GLS (Eurosender’s partner)
      I call Eurosender and tell them that the package is not picked up.
      Eurosender orders a new pick up time.

      Pick up attempt 2:
      At this point, I am no longer in Portugal, and I I have to ask a friend to stay home from work for an entire day, as the time slot for pick-up is from 9-16. They give me a phone number for GLS, and ask me to call them, and make sure the delivery happens. The phone number does not work from abroad. I ask my friend in Portugal to call the phone number. She spends 30 minutes on hold, no-one is picking up the phone.
      I receive an email stating that the package is picked up, along with a tracking number.
      This is false. The package hasn’t been picked up yet.
      At this point I’ve spent around 5 hours, trying to fix the problem.

      I call Eurosender, and they tell me they will book a third pick up.
      I explain them, that their procedure doesn’t seem to be working, as the two previous attempts hasn’t worked. I ask them to fix the problem, and organise a specific pick up time with my friend in the third attempt, as my friend cannot miss another full day at work.
      I ask them to email me, when the situation is fixed. The person in the phone agrees on this.

      I receive an automated email with the nem date of the pick up.
      I write an email to Eurosender, and ask if they have been able to solve the problem, because I haven’t heard back from them. Eurosender tells me, that they wrote GLS an email, asking them to pick up the package. They did not organise a specific time slot for the pick up.
      I tell them that this was not what we agreed on, and that I would like my money back, so I can get my belongings shipped back to Denmark in another way.

      I receive an reply from Eurosender, stating that according to their terms and conditions, that after an order is placed, a “refund” is not possible:
      “After an order is placed, Eurosender is authorized to order transportation services with one of the partner courier companies. The customer expressly agrees to waive the right to cancel the Agreement with Eurosender once the order details are submitted to the selected courier services provider and confirmed for the chosen pick-up date.”

      At this point I’ve spent around 11 hours trying to the problem – which is really not mine, but Eurosender’s problem. I’m extremely frustrated with the missing service, not having my things, the incapability and ignorance of Eurosender. A cannot believe that a company in 2019 handles their customers in this way – “stealing” money from people.

      Reply
      • Hi Mira,

        Thanks for taking the time to leave a review. Sorry to hear you’ve had such a terrible experience.

        I’ve spoken to Eurosender several times about the GLS and asked them to partner with a company other than GLS or at least to give people the option of picking another courier (for a higher fee). They aren’t interested unfortunately.

        Rather than delete Eurosender from the site, I thought it was better to leave the page up but with a big disclaimer.

        Reply

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