Serenity Portugal: A Concierge Service for the Portuguese Healthcare System

By James Cave / Published: July 2022 / Last updated: July 2022
Posted in: Health

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Making sure your healthcare needs are met is an important consideration when you’re thinking about moving to Portugal. For most people this means: 

  1. Obtaining an SNS number so they can use the public healthcare system
  2. Obtaining private health insurance to cut down the costs of using private hospitals (optional)

There’s now a third complementary option – again optional – on that checklist and that’s a membership with Serenity. Getting an SNS number and health insurance gives you access to the different healthcare systems. A membership with Serenity allows you to navigate them. 

One of the biggest problems that the Portuguese healthcare system faces is disconnection. Many people don’t have a family doctor and there isn’t a centralised medical records system that allows doctors in different hospitals to share their records. So while you can access doctors and specialists in either the public or private systems, it can be difficult to get referred to the right person – and often it feels like it’s up to you to work out who you need to see. Put simply, it’s easy to feel lost within the Portuguese healthcare system. 

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That’s where Serenity comes in. If you have a problem that needs medical attention, they’ll assess it and then tell you which doctor you need to see. And once you’ve spoken to that specialist, you can contact Serenity with the results and decide whether you should get a second opinion. They can even schedule the appointments for you, tell you which documents you should bring, and tell you which questions to ask the doctor. 

Unlike an SNS number, a membership with Serenity isn’t essential for living in Portugal. However, with membership typically costing around €15, it’s a very affordable price for peace of mind, particularly in the first few years of living in Portugal. 

Portugalist readers can book a free session with Serenity where you can:

  • Ask questions about health insurance in Portugal
  • Discuss current prescriptions and medical conditions
  • Ask any other questions about public of private healthcare in Portugal

Simply get in touch and mention that you heard about Serenity from Portugalist.

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