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Euronet ATMs: Best to Avoid If You Can

Last updated in September 2019 | 2 Comments from Portugalist readers.

A few years ago, I used a Euronet ATM in Berlin. I withdrew €20 and, unbeknownst to me, was charged a €5 withdrawal fee for the privilege. The ATM never said that I was being charged a fee (otherwise I would have found another one) and so I used another one a few days later.

Thankfully, I was checking my bank account a few days later and I noticed the fees. In just a few days, I’d been charged €10 to withdraw €40. I also got a pretty terrible conversion rate. That was the last time I ever used a Euronet ATM.

Recently, I’ve noticed these ATMs popping up everywhere and so I’ve decided to write something about them. They’re all over Lisbon and Porto. They’re also in the Algarve and the Azores. They’re the most common ATM at Porto Airport (there are Santander ATMs, but they’re harder to find) and they were the only ATM at Ponta Delgada Airport on São Miguel. And, it’s not just in Portugal either: I’ve seen them all over Europe. 

Some people might see that as a small price to pay for convenience. After all, these ATMs are typically in prime locations. Personally, I’d rather forgo the convenience and find an ATM that doesn’t charge me instead. 

Euronet Fees: How much do these ATMs charge?

A lot. According to a SOL news report, you can expect to pay the following in Portugal:

  • €15 for withdrawing €200
  • €6.24 for withdrawing €50
  • €3.95 for withdrawing €20

Obviously, these fees can change at any time but, basically, you can expect it to be a lot more than you would expect. The worst bit is that most machines don’t tell you that you’re going to be charged a fee (some now seem to), so it catches you completely unaware.

Some banks will refund you if you are charged ATM fees abroad, but it’s unlikely they will refund you the poor exchange rate that you’ll also get. 

What Should You Do Instead?

If you *need to use an ATM, go to an ATM that’s actually attached to a bank if you can. There are two reasons for this:

  1. Portuguese banks aren’t allowed to charge ATM fees. Your own bank might charge you a fee or give you a crappy conversion rate, but the Portuguese ATM won’t.
  2. If your card gets sucked into the machine, you can go into the bank during opening hours and get it back.

Don’t underestimate the importance of point 2. If your card gets stuck in one of the ‘portable’ ATMs that you see at the supermarket or airport, it could take weeks to get it back. Firstly, someone has to come to the ATM and retrieve your card. Secondly, the ATM management company will often post your card to your bank rather than give it to you personally.

*An ATM may or may not be the best way for you to withdraw money while you’re in Portugal.

If your bank doesn’t charge you a fee (some banks charge a flat fee and some charge a percentage), it’s probably the best way of getting Euros. If your bank does charge you a fee, it may make more sense to buy Euros in advance. Note: do your research, and see who offers the best rate. Airport currency exchange services are usually best avoided.

Your credit card may also offer a good rate and, if that’s the case, it might make sense to pay for as many things as you can with a credit card. It may also make sense to book as many things as you can in advance. Hotels, car rental, and many tours & activities can all be booked in advance.

Last updated in September 2019.
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2 thoughts on “Euronet ATMs: Best to Avoid If You Can”

Leave a comment or ask a question below. I try and answer all of them.
  1. Hello,

    I have a double complaint about Euronet ATM during the time I was in Romania 2 weeks ago.
    1. I tried to withdraw 1000 lei which is roughly 210 euros. They charged 243 euros for that! That’s right, we speak about 15% commissions for exchange rate! The ATM just behind was charging 212 euros…
    2. When I tried to withdraw money, the ATM had an issue and I got a receipt “DISPENSER ERROR OCCURRED ATM COULD NOT DISPENSE MONEY YOU HAVE NOT BEEN CHARGED”. Guess what? I was charged the 243 euros! It’s now 10 days and the money didn’t came back on my account!

    Conclusion, try your luck in any ATM which is not Euronet ATM.

    In case Euronet doubt about my feedback, the receipt indicate 09.09.2019 13:09 SEQ 2537 in location ENR00687. And I’m the CEO of https://concerty.com so I’m not anonymous!

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